Glasswells

We ordered a 3 piece suite, carpet, made to measure curtains, pictures, rug etc. Having completed the order I was concerned to see some pretty poor reviews online. I am so glad that I didn't let these put me off. The staff in the shop could not have been better. They organised it so that the deliveries, fitting of carpets etc were all co-ordinated. We are delighted with what we have and the service was second to none, particularly the service from Ian. Thank you so much.

Ordered dining table and chairs and after waiting six weeks for item I had to take a day off of work for the delivery. Aside from the fact the delivery men wore dirty shoes on my new carpet I was informed that the chairs were not assembled and they could take them back, assemble them and bring them back the following day. As I know which way to hold a screwdriver I told them I could put them together. Upon assembly I found one of the chairs ripped. Equally found upon inspection of the dinning table scratches on the top and the legs poorly manufactured / marked. I contacted Customer Service to report the issue and was told I would have to wait another 30+ for a replacement. After forty five days I had no communication from Glasswells as of the status. After chasing them for an answer I found that the replacement had arrived but upon inspection they were not happy with it and I would have to wait again whilst they ordered another one. So in mid January (90 day after first reporting issue) I still heard nothing. Contacted Customer Service again and was told that at the earliest I would hear from them would be the second week of February. I asked what would happen if they were not happy with this expected delivery and was told my choice was that they could pick up the dinning suite and refund me the money. That is not really a choice. I insisted on talking to a manager which equally went unanswered until I called again. Needless to say my concerns fell on deaf ears. I find Glasswells Customer Sevice a contradiction in terms and the quality of the products they are selling is lacking.

This is one of my favourite stores in Bury St Edmunds. Located away from the town centre it is easy to find and easily accessible. The car park is huge and just a short walk form the store. Once inside you can shop for anything from duvets and pillow cases, to dining room furiniture. They also have a wide range of lighting features, which are contemporary and popular among shoppers. Should you feel tired of shopping the store also has an onsite coffee shop, which also serves good quality food in adequate portions.