Sixt

They will require you to buy insurance even if you are covered by your credit card. They will come up with bogus claims of damage and charge you hundreds of euros.

AVOID THIS COMPANY AT ALL TIMES
SCAM ALERT - SCAM ALERT

Booked through price line a " compact Luxury sedan." Here is a link what that means here in the US. https://www.motortrend.com/features/best-luxury-compact-sedans?slide=2
I arrived at the airport in Munich , just to be told that in Germany , that what I booked is a VW Golf . ( a hatch back)
After a back and forth I was offered an Audi A 3, at an up- price because , according to the costumer service agent , is " bigger and is more comfortable."Not being very familiar with the A3( mostly sold in the USA is a sedan) I was talked Into upgrading, again with the assurance the car is bigger since I had mentioned we were 2 adults and 1 child with 3 suitcases and hand luggage . The car was not bigger at all ( actually the trunk space is smaller in the Audi) so I received fraudulent and misleading information about the Audis size . I am 100% sure that the agent, who deals with cars , the size and space of them , what body style is what, all day long had the knowledge that the audi was not bigger . I had no time to return to the counter since I had to get on my way. Once back in the USA I disputed the charge with my CC institution to look into this matter.
A, I did not receive a compact luxury sedan
B. The Audi a 3 ( also a hatchback ) that was assured to me was bigger and more spacious was a LIE.
The SIXT costumer service agents in Germany are not very good at costumer service.
It's always the costumers fault. So be aware. Check the car out, inside and out, they will charge your for every single scratch , stain, chip..... they know once a foreigner / visitor has completed the rental time frame , they can charge them for whatever, because who has really time to go back to Germany to fight the issues that might arise. And the only phone number they provide is a German number, good luck spending 1$ a minute for a phone call trying to rectify the problem.
BTW, In the mean time I received an email threatening me with a court case in Germany since I am disputing the charges .

Won't ever use this company again. I prepaid for a car, confirmed by chat and calling, and yet when I'm standing at the counter with family and bags, they said I was 1hr late and this my car isn't available anymore. And then the car that was available cost me twice as much. Don't ever trust Sixt, I tried several times after trip to get a hold of a manager via tweet, emails, nothing, not 1 manager ever offered to help.

Worst rental experience of my life! Started off bad with too few workers and a long wait to get my rental. Once I finally got the car, I did a walk around before leaving and noticed everal scratches. I immediately called customer service and reported it, a process that took almost an hour. Then I left and after arriving at my hotel, the car notified me it was almost out of Ad-blu. I once again called customer service and was told to drive back to another rental location to get the Ad-blu filled. That was another hour long process before I could start my holiday!

When turning in the car, I was told there was no record of the damage and I would have to talk to someone at the front desk before leaving. Once again, only a few workers for too many people resulted in a 45 minute wait to fight with a clerk about the preexisting damage and hassle I experienced. The staff at the munich airport absolutely does not care about their customers. Buyer beware!!!

Do NOT ever rent a car from Sixt! We got screwed over by them! We rented a car through expedia for a total of $756 incl unlimited miles, Sixt ended up charging us 1,456$!!!! Charges usbiver 1000 Extra miles, over 230$ for VIP location (seriously? For Sixt an airport pick up is a VIP location, are they out of their mind?)
Tried to call and email and never ever got a response. Then we disputed the charge zhrough our credit card and a day later they came up with a damage on the car even though we got a paper at return stating the car is fine (we were 3 people walking around and checking upon return to make sure all is ok).
Hoghway rubbery and the most unprofessional service ever.

I've rented from this location twice now, and both experiences were good. The second time when I rented, when I got to the car, the trunk wasn't big enough for our luggage, so I went back down to the desk and they gave me a bigger car. Return was okay. We got our luggage out of the car, and waited for a SIXT car rep. to check our car, and he said everything was okay.

Had a good experience here. Friendly staff, efficient/prompt service, great luxury cars for a good price, and conveniently located. The staff nit-picked to the nth degree on any damage that had been done to the car, but insurance covered everything so I didn't have to pay for any blemishes. I'd rent with them again.

Horrible experience with there exclusive high end car rental. We arrived in the Diamond Lounge, where we got a friendly reception and were helped to our very expensive premium car (our choice so no complaints here) and drove off.
However the Sixt personal told us that with this over 600 Euro per day we would get Unlimited miles. Which was not true and we got charged over 300 Euro for extra miles even though we were told we had unlimited. If we would have been given the correct information, we would have bought a higher package with more miles, trying to explain that to their customer support is even more frustrating : Each email to them takes about 8 days for a reply and the answer is just : contract said it's not unlimited.

Bottom line - terrible customer support and taking no accountability for informing us incorrectly.

I have been at Sixt Munich airport many times. I have never been disappointed. Check in is always quick, you get your car within 5 minutes. Staff is friendly and knowledgeable. The cars I got were always in flawless condition, often brand new. In Germany I'm a big fan of Sixt!

I had a pretty decent experience in the check in check out process. the one I would complain about is the return. They do this mass all vendors return then they send a person to check you a while later. Kind of inefficient. The persons at the counter in the airport are great. The man directing parking sucks. Woudlnt let me through to go fill up, even though I asked nicely and since I was running out of time I hit the refill penalty of 126 euros (guessing 70 is for the gas) so it's a hefty fee. Girl who did my invoice at the end is smoking hot and I think that may have distracted me from the fee at the moment.