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  • 5.0 star rating
    3/4/2014

    The Fitzwilliam Hotel has extraordinary staff and a fabulous location, directly on St. Stephens Green and very close to shops etc. I recently spent 5 nights - and most of my days at the "Fitz". Most of that time, I was very sick and couldn't leave the room! Staff was very concerned, accomodative and let us know that there was a doctor on call 24 hours a day. During that time, I was living on room service which was predictably expensive but, very good and flexible -- they allowed you to improvise on the menu. My main form of entertainment was the TV and "all you can consume" movies for 15 euros per day. As I recovered, I returned to the dining room where waiters asked how I was feeling and the doorman also noted my recovery.  Maybe it just business as usual but, it all felt like genuine hospitality to me.

    As noted in other reviews, rooms are small but more that adequate. In fact, there was just enough room for a cot when my daughter wanted to sleep-over. Having spent more than an average time in bed, my only criticism would be the mattress -- definitely at the end of its life.

    Would definitely rebook on my next trip.

  • 3.0 star rating
    10/4/2014

    Great location, but 5 star pricing for what is really a 3 star property. Stingy on amenities. No clock in room. Free bottled water, but only 2 bottles per room no matter how many people in the room. One bath towel per person. No ice on floors and the smallest amount when you ask for any. Minibar set at a temperature that is no cooler than water from tap. €22 for hot breakfast even if you only have one egg. €12 for cold breakfast even if you just have a glass of OJ. Albeit free wifi, but weak signal that constantly drops.  Rooms are small and cramp (given what I paid) and dark, even with all the lights on. Bathrooms are small. Hot and cold taps were on backwards. Hard to turn cold water off. Halls are dark, lobby is dark. Small television. Food is mediocre. Small television. Bed was too soft and pillows were too hard and heavy. Staff predominantly with an Eastern European accent. Service is however, prompt and courteous. Rooms are clean.

    I've stayed in three "5 star" properties in Dublin. For the same price, you get far more in service, amenities, and room size from the Westbury and the Merrion hotels.  Staff is also so much more happier at those properties, they seem sunnier. Great location. Easy access to everything. You pay for the great location, everything else is average.

    My mistake was relying too heavily on other people's reviews. Like when people tell you a sushi bar is great only to find it's not. So much is relative to what you've been exposed to. I would not stay here again.

  • 4.0 star rating
    24/8/2013 Updated review
    19 check-ins here

    This map location on this review versus the other one, is correct.  So, I'm posting my review on this listing.  

    This is one extravagant hotel!  Modern and exclusive, I enjoyed my three week stay here!  The service was great, and my room was delightful!  This place had just about everything I needed:  A good inclusive breakfast, an award winning restaurant in Thornton's, a large lounge area with fireplace, office center, and a bar.  As for the room, it included:

    -a clean firm but soft mattress and down pillows
    -a/c controls
    -a small beverage bar/fridge.  It'll cost ya!
    -tea and coffee station
    -room controlled stereo system
    -clean bathroom with a large bathtub
    -a big showerhead
    -bath robes
    -large closet
    -two room phones
    -a free umbrella to use
    -iron and pant press
    -a safe
    -room sandals, shoe shine
    -blow dryer
    -extra pillows
    -LCD t.v.
    -free wi-fi
    -total lighting control
    -after room service, they leave you a chocolate treat.

    I was giving the corporate rate of €150 / per night, which was pretty pricey, but worth it!  I only wish they had a bigger gym.  It needs an upgrade.  And yes, as Jennifer C. suggested, check your credit card statement.  Or in my case, check the room charges before paying, as I got hit with laundry service that I never used.  But they fixed it, no problem.  Other than that, the employees were helpful, and I wouldn't mind staying here again!

    4.0 star rating
    24/8/2013 Previous review
    This is one extravagant hotel!  Modern and exclusive, I enjoyed my three week stay here!  The… Read more
  • 2.0 star rating
    28/8/2013

    This place is highly overrated. Staff is cold and distant. We were given the wrong breakfast hours up arrival. Our room also started leaking from the ceiling at about 3am from someone taking a shower above.

    The only reason this hotel is getting two stars instead of one is for the restaurant, which is very good.

    Look to stay elsewhere while in Dublin.

  • 5.0 star rating
    29/10/2013

    Stayed a few nights at fitzwilliam hotel ~ it was a lovely stay and even though room was tiny, it was super comfortable.  Bed was heavenly with high count cotton sheets and down comforter.. Bathroom had a lovely huge tub and nice amenities ~ very clean and nice lightening if you wanted to take a bath with low light there is a dimmer switch and candles provided.  As well as room had a lovely day window couch.  Candle also provided in room.  Appreciate all the little touches fitzwilliam provides you with.  Concierge is extremely helpful and professional as were the ladies at front desk.  They give you a late checkout of 2pm if needed which I was very generous.  Loved staying is this great location and lovely hotel.

  • 5.0 star rating
    9/5/2012
    2 check-ins here
    Listed in Dublin

    Wow, what an unexpected gem of a hotel in Dublin! When I was priced out of old favourites like The Dylan and The Morrison, I was sceptical at best about the odds of The Fitzwilliam being on par. I really needn't have worried.

    Located directly across from St. Stephen's Green and just a moment's walk away from all the high street shopping and dining to be found on Grafton Street, I found the setting both convenient to the heart of the city, yet distant enough to offer respite from the hordes of Temple Bar.

    I detected a distinct Eastern European accent from many of the ladies at reception during the check-in process, but the lady that sorted me out was polite, efficient, and employed completely understandable English. In addition to getting me set up with a room key and all, she personally walked me to the lift to give me detailed instructions (including the number of steps I'd have to climb) to my room.

    In addition to a lovely bed with a view directly into the windows of the hotel(?) directly across the way, wi-fi is provided complimentary, along with your choice of still or sparkling water from the mini-bar.

    I mean... FREE bottled water. Can we appreciate this fact for just a moment? How often does -that- happen these days at hotels?!

    To top it all off, hot breakfast was included. If you know me, you know that it's my second favourite meal of the day. I don't function well without having some sustenance in the morning and this was for real. Sausage, bacon, eggs (which were sadly out), black and white puddings, a whole selection of continental breakfast items, and a wide variety of canned/fresh fruit were all on display. The French press coffee that a lovely server provided was just what I needed to wash it all down.

    I have to admit that for paying significantly less than those other highly rated hotels in Dublin's city centre, I feel like I came out way -way- ahead this time!

  • 5.0 star rating
    16/8/2013

    A gem.  Good service.  Friendly staff.   Location is fantastic.  Parking at hotel was inexpensive (at 10 euro per day).  Get a room with a view if you can, but even if you don' (which was in our case), the room was quiet while there was a big party outside at the park.  Irish breakfast was excellent value - traditional breakfast items like eggs cooked to your order, black and white pudding, toasts, even with any kind of coffee.   We stayed for 5 days and really enjoyed our stay.  This will be my first choice when I come back.   The only caveat is the bell man gave our credit card number over the phone to book our tour - and anyone could have been listening to him in the lobby - but hey, he was over 70 so I will give him slack.

  • 1.0 star rating
    19/6/2010

    Popped in her for a quick cup of coffee and yes to use the loo!

    Ordered coffee and asked for a biscuit - I like to push the boundaries every now and again. Then headed off to find the ladies toilet.

    Found the toilet downstairs used the facilities and being clean minded etc washed my hands. PROBLEM no way to dry my hands! Looked for drying machine of which there was none - looked for towels and there were none - looked for hidden camera! Used toilet paper to dry hands.

    Back to coffee - yuck! Biscuit shop bought but okay. Wanted to pay for coffee. Okay being honest thought about doing a runner but I am not as fast as I used to be and I thought it might turn into a 'Benny' moment. I was referred to the bar to pay!

    Best bit - it has a good location and it looks okay inside.

    Service  - 'What does that mean?'

    Use the toilet only if desperate and you are not worried about washing your hands and drying them on your jeans!

  • 4.0 star rating
    30/9/2009

    I stayed here about a month ago, found a pretty good deal on Hotels.com ($175/night for a queen size bed)

    The location is great. Right at the top of Grafton Street. It was definitely bad news for my bank account. Ha. The service was great. Viktor was very helpful in suggesting what to do in the area. I was originally going to check in early but after being out for about an hour I decided to spend the whole day around town. The Front was great in trying to accommodate my request and called me when my room was ready. I missed the call and they even called about two more times after. They even offer miles on select airlines for your stay at the hotel.

    The room is VERY cute! I love that the stereo  has speakers in the bathroom. Awesome for me because I love listening to music while taking a shower. You can also borrow CDs if you want! Room was a good size. Bed was pretty comfy.

    The gym is very small. It looks like it was supposed to be a guest room but converted into the gym.

    Can't say there was anything wrong with this place... except that I asked the Front to mail some post cards... the addressee has yet to receive them :-( Oh well, minor loss.

    Good location, good deal, good service... what more can you ask for?

  • 2.0 star rating
    7/6/2012

    Bring you own alarm clock and check your credit card statement twice!!!

    We stayed in the Fitzwilliam for two nights. I'm not sure I've ever had a stay start out so pleasant, but end so poorly. I will say that the check-in process was wonderful and the staff gave excellent customer service as I was shown my room in person and my luggage arrived immediately from the bell hop. The room was clean and to my liking, and I was beginning to think I'd found myself a real gem of a hotel.

    We had an early international flight Sunday morning, and so we needed to wake up at 5:30am. Traveling from America, I knew my cell wouldn't work in Europe so I didn't bring it with me. There is not an alarm clock in the room, so my only method of waking up on time was to request a wake-up call. The man at the front desk cheerfully took my request and I *watched* him write it down in the 5:30am cell for the next morning. Our call came at 5:48am, and the man who called didn't even bother warning us he was calling almost 20 min late.

    We quickly got ready to leave and went downstairs to check-out. The man at the front desk told me I owed an additional 2.75 euros. I asked why and he said "mini bar charge". I explained I didn't take anything out of the mini bar except the complementary water. Apparently the min-bar fridge has these stupid automatic sensors that if they detect something has been removed they automatically charge your room. They also fire if you bump one of the bottles (which is especially problematic since they encourage you to take the free water out of the fridge), so apparently it's not uncommon to get erroneous charges. He assured me that it was no problem, that he would remove the charge and not to worry about it. Late to the airport because of the late wake up call, I trusted him and jumped in my cab.

    Sure enough...I get home and look at my credit card statement. There's the mini-bar charge that showed up 2 days after I checked out. It's not a lot of money (and I actually let my credit card company fight that battle for me by disputing it)...but what a disappointment from a 5 star hotel!

    However, since I had such a positive initial impression of the hotel, I decided to make my complaint privately before writing public reviews. I emailed the hotel company...and was completely ignored! I can certainly forgive a few missteps from a poor employee, but for the company to ignore a complaint from a customer speaks volumes about their commitment to customer service, in my opinion. After all, I paid more for those two nights in Dublin than I did to rent a cottage for an entire week in Kerry county...they could at least type out an apology.

  • 4.0 star rating
    9/1/2011

    Just a short trip from Grafton St., the Fitzwillam is a rather luxurious and plush hotel. The rooms are lovely and big, I had a particularly large double bed.
    The shower had one of the round and powerful heads with a wide space area of water flowing out like warm rain. Absolutley lovely.
    Everything about this hotel is spacious and clean. It is a little on the pricer side of hotels in Dublin but well worth it for the treat!

  • 3.0 star rating
    21/7/2009
    First to Review

    The Fitzwilliam is often described as Dublin's most luxurious design hotel...well not really, that's just what it says on the website, so everyone just rips it off from there!

    It's probably the best located hotel in the city, as it's right opposite St Stephens Green at the top of Grafton St. It's quite modern and funky without people being like...eh what the hell is that? IS it a chair? Is it a statue? Oh no...it's a tree.

    I come here for drinks sometimes and the bar is lovely. I always get a glass of their pinot grigio, which is yum, and they give you little bowls of peanuts (food is always a plus in my book.) As I've stated before, I live in Dublin so have no need to stay here, but from what I've heard and seen online, the rooms look lovely.

    The price is around €160 for a room at the moment, which I think is quite good really - that's only €80 is you're sharing, right in the heart of the city.

  • 5.0 star rating
    18/8/2013

    My (new) husband and I recently stayed at the Fitzwilliam for one leg of our honeymoon in Ireland.  It was wonderful!  Modern, spacious rooms with comfortable beds and luxurious baths.  The buffet breakfast was delicious and made my morning each day.  Location was excellent...steps to shopping and very close to nightlife in Temple Bar.  Most of all, the service was superb.  We were greeted warmly by all employees, servers were friendly and attentive, and concierge was great. When we couldn't check in for several hours, we left our bags with concierge...upon returning several hours later, we found they had already brought our bags to the room...such a nice surprise for two weary travelers!  Overall, probably the best hotel I've ever stayed in!

  • 5.0 star rating
    12/6/2011

    Having stayed at the Fitzwilliam (or the "Fitz") over a dozen times over the past year I have to admit I've started to like the place more and more. While initially I thought it was just another nice boutique hotel. But hidden behind an in my opinion quite ugly facade is a real gem.

    Rooms are spacious, clean, and give a real homely feel. Decor is modern but warm. Having also stayed in other top end hotels in Dublin like the Shelbourne, the Fitzwilliam adds a personal touch. Yes this is not the only hotel with a chocolate on your pillow, a good sound system and really nice bedding but excellent staff with attention for detail made me feel welcome from the first time I arrived.

    Food options in the hotel include a nice restaurant and a bar. In fairness though I would normally explore other eateries in Dublin as well as there is no shortage.

    All in all, the Fitzwilliam is one of my favourite hotels, not just in Dublin. It may not offer the absolute wow factor of some other hotels I've visited around the world but it offers exactly what its guests want and need and that's exactly what I am looking for in a great hotel.

  • 4.0 star rating
    31/5/2012

    Perfectly located in the center of town and right across the from the tram station (green line).  The hotel was very nice, extremely clean and the rooms are large and comfortable.  I loved the bathrooms....well lit and just beautifully done.  

    I will definitely stay here next time I am in town.

  • 3.0 star rating
    13/9/2009

    It's in the city centre, so that's good.

    It doesn't have much character, so that's bad.

    But it's always busy, so it must be good.

  • 5.0 star rating
    12/3/2012

    My boyfriend and I spent a lovely weekend in Dublin here. Incredibly attentive staff and service, beautiful room, and all the amenities one could want. A perfect location - only a few meters away from Grafton street and many lovely restaurants and sites.
    When I return to Dublin (hopefully soon!), I will certainly stay at the Fitzwilliam again!

  • 3.0 star rating
    3/3/2013

    Lots of good things here. It's clean, comfortable, and very well located. Drawbacks are terrible wifi in your room, noisy, and you have to stand on the street if you want to smoke.
    The breakfast is good and the bar food was much better than I expected.   Only bad food issue was a decaf expresso that was actually a small serving of instant coffee. Sent it back.

  • 4.0 star rating
    26/4/2010

    The Fitz Hotel on Dublins fashionable St. Stephens Green is one of my favourite bars in Dublin. The hotel and bar are both fairly swanky looking premises but the bar isn't as pretentious as it looks, it's actually a beautifully ran, enjoyable bar. One look at the top shelf will let you know the nowledge behind this bar. With whiskeys, vodkas and rums from all over the world ranging from about €5.50 to €135 per shot (Knappogue Castle 1952 Irish Malt Whisky, absolutely delicious!). The Cocktails are professionally made but might sting the wallet a bit. The bartenders are polite and friendly and if you're not happy with the complimentary nibbles, the bar food menu is delicious too. (I really liked the way the fish and chips were served in a mock newspaper wrap, nice touch guys)
            For meetings, lunch, a few social drinks or just a run of the mill night on the batter, the Fitz houses a really pleasant enjoyable bar.

  • 3.0 star rating
    26/3/2011

    I only stayed a night.  The staff was very helpful.  I wish I had more to discuss about this hotel.  I spent the majority of my time explorer Dublin.  I will be heading back soon.  I may stay here again.

  • 4.0 star rating
    18/10/2010

    Great room, very clean, perfect location, much better than "The Morgan". I would stay here again, great room for the price.

  • 4.0 star rating
    17/7/2012

    The best thing about this hotel is that it's located nearby the Stephens Green and the Graftton Street shops.  The next best thing about this hotel is that it offers free wifi.

    • Qype User keltex…
    • Dublin
    • 2 friends
    • 17 reviews
    4.0 star rating
    27/2/2009

    Great modern boutique hotel. Smallish rooms but very stylishly appointed. We experienced quality service for the 5 days we stayed here. You can't beat the location, across from St. Stephen's Green and 5 minutes from the end of Grafton Street. Plus you can get really good rates if you stay during low season for such a quality hotel. We didn't dine in the restaurants, but had room service one night which is from one of the two high-end restaurants. The tiramisu was delicious. I would recommend it highly to anyone wanting to stay in Dublin city centre

    • Qype User foodfa…
    • London, United Kingdom
    • 37 friends
    • 68 reviews
    5.0 star rating
    6/10/2008

    This hotel opposite the lovely St. Stephens Green and at the top of Grafton Street, the heart of Dublins shopping area, really is deserving of it's 5 star rating. Lovely, spacious, modern rooms, friendly staff and a bar serving brilliant cocktails. I had a fantastic and memorable stay here and came away wanting to return again to Dublin.

  • 4.0 star rating
    29/10/2009

    I've never stayed in The Fitzwilliam Hotel on Stephen's Green but I've gone to the bar in there countless times for a cocktail or two with a friend of mine. Mine's a Cosmo and her's is a Bay Breeze and even though they're about €20 for a round of two they are expertly made and served and therefore worth every penny - providing you have it to spend. You get some very tasty complimentary nuts etc too. Of course I wouldn't while away the whole evening in there or I'd be bankrupt, but it's a great place to start your night out on the town as it's relaxed and the ambiance is just right. I did eat in this bar part once and it was pretty reasonable, considering where we were. But it's definitely my favourite Dublin haunt for cocktail hour!

    • Qype User alison…
    • Dunfermline, United Kingdom
    • 5 friends
    • 146 reviews
    5.0 star rating
    16/11/2008

    great hotel just off grafton street and across from st stephen's green. great rooms which were designed by conran -  not just your ordinary bog standard hotel room.  the hotel also has a 2 mitchelin star restaurant that we visited.  one of the best dinners we have tasted but very expensive.  each course was explained to you before it was served and you were given small samplers between each course as well.  concierge here were very atentive.  hotel has a great location nice and quiet next to the green but just a walk away from the shops and temple bar - would visit again if back in dublin.  they had a great bar and made to best port and hot lemon which was just the thing late at night.

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